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Terms and Conditions

Scope of Validity

The business relationship between the seller and the buyer is governed exclusively by the following general terms and conditions in the version applicable at the time an order is placed. Any deviating terms and conditions on the part of the buyer will not be recognized by the sellers unless has expressly agreed to their validity in writing.

Conclusion of Contract

An order represents an offer to the seller to enter into a sales contract. When the seller receives an order, the seller shall send an e-mail that confirms receipt of the order and lists the details of the order (confirmation of order). This confirmation of order does not represent an acceptance of the offer; rather, it merely serves the purpose of informing the buyer that the order has been received at the seller. A sales contract is first deemed concluded when the seller has successfully shipped the ordered product to the buyer.

Pricing

For deliveries that have been agreed to take place within four months, we are bound to the prices agreed upon.
All prices include VAT at the rate applicable in the Federal Republic of Germany. All prices exclude delivery charges. Prices, offers and products are subject to availability and may change at any time prior to acceptance of the buyers order.

Guarantee

The guarantee is carried out to the legal regulations. You have the right to claim compensation, renewal or repair of items within the two year legal guarantee period for goods which are faulty or do not fulfil their legal requirements. You must, however, allow us two opportunities for improvement before further legal action is demanded by yourself. If claims by yourself demand excessive costs, we cannot allow further unreasonable compensation efforts.

Delivery terms

The supply takes place within Germany and into the countrys of the European Union.
Delivery times, unless otherwise stipulated are between 1-5 working days.
Should all you ordered items not be in stock, we are entitled to deliver the products separately as they are available, at our expense.

Should the order, after three delivery attempts fail to be received, we retain the right to withdraw from the contract. Payments already made, if necessary, will be immediately refunded to you.

Protection of Data Privacy

Any personal information we collect from this website will be used in accordance with the applicable German laws, i.e. Bundesdatenschutzgesetz (BDSG) and Teledienstdatenschutzgesetz (TDDSG).


Data Transfer to Third Parties

We do not pass on your personal data to third parties without your explicit and at any time revocable consent, including your house address and E-Mail address. Excluded are our service partners, which need the data for the order handling (e.g. product delivery and payment processing). In these cases the transmitted data is limited to the necessary minimum.

Enquiries

At any time and free of charge you have the right of information, update, blocking and deletion of your personal data we keep. Please contact us via the e-mail adress below or send us your request via fax or mail. Please note that we may need to keep some personal data in order to process orders or to comply with customer service or after sale obligations.

Cookies

A cookie is a piece of data stored on the user’s computer tied to information about the user. We use both session ID cookies and persistent cookies. For the session ID cookie, once users close the browser, the cookie simply terminates.
A persistent cookie is a small text file stored on the user’s hard drive for an extended period of time. We use persistent cookies only with your explicit agreement to save you from entering data again the next time you visit us.


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REVOCATION INSTRUCTION FOR CONSUMERS

Revocation right

Consumers have the right to revoke their contract without explanation. This may be made in written form (e.g. letter, fax, e-mail) and by returning the item within two weeks. The period begins with receipt of the product and a revocation instruction in text form must be present. To ensure that the revocation period can be met, the punctual despatch of the revocation or the product will be required.

This is not valid if the deterioration of the product can be explained by the examination how she would have been possible approximately in the shop business exclusively. You can avoid the value obligation to pay compensation, by not taking the thing like your property in use and everything whose value impairs refrained. The costs for the return of items are to be met by the customer if the value of the order is less than €40. You have to cover the costs of the return, if the price of the item to be returned does not exceed an amount of 40 Euros or if you haven't yet completed the payment or a partial payment agreed on by contract at the time of making the return. Otherwise the return is cost-free for you. Outside Germany the return postage is always covered by the customer.

Transportable packages have to be returned in the original package (if possible) at our risk to the following address (Germany):
Not transportable items will be picked up at your home.

The costs for the return of items are to be met by the customer if the value of the order is less than €40. You have to cover the costs of the return, if the price of the item to be returned does not exceed an amount of 40 Euros or if you haven't yet completed the payment or a partial payment agreed on by contract at the time of making the return. Otherwise the return is cost-free for you.

If we bear the cost of the return, we can pick up the commodity gladly directly with you by DHL express free of charge.

END OF REVOCATION INSTRUCTION